FAQs

How can I book my taxi?

You can book your taxi with our online booking system. If you have any questions, please contact us via telephone or e-mail.

Do I need a credit card to book my transfer?

No, you do not need a credit card. You can pay your driver in cash.

What if I cannot find my destination in the booking system?

Please send us an inquiry with your desired pick-up and drop-off location.

Can I also book a spontaneous taxi?
What if I have not received a booking confirmation?
When and how do I have to pay for my taxi?
Will there be any extra costs if my flight is delayed?
Will there be costs for cancelling a transfer? How can I cancel?
How can I reach my driver beforehand?
What if my driver does not show up?
Can I also book a spontaneous taxi?

Yes, we also provide spontaneous transfers. Book your taxi online or give us a call.

What if I have not received a booking confirmation?

Please check your spam inbox first. If you still cannot find your booking confirmation, please contact us via phone or e-mail.

When and how do I have to pay for my taxi?

You can pay your driver on the day of your transfer in cash or by credit card. The price for your transfer is calculated per vehicle and not per passenger.

Will there be any extra costs if my flight is delayed?

No. We are always informed about your flight status. Your driver will be waiting for you at the airport.

Will there be costs for cancelling a transfer? How can I cancel?

Cancellation 24 hours before your transfer is for free. Contact us via e-mail or phone, if you need to cancel your taxi.

How can I reach my driver beforehand?

You can call us on our 24-hour hotline

What if my driver does not show up?

If this should happen, please contact us with our 24-hour hotline as soon as possible. We will take care of it immediately.

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